Long Hara and Pendent Set

1. The "Unboxing Video" Rule (Mandatory)

To claim an exchange or return for defects or wrong items, a continuous unboxing video (from start to finish) is mandatory. Without a video, claims cannot be processed.

2. General Exchange Terms

• Timeframe: Inform us via WhatsApp (6361434304) within 2 days of delivery.
• Condition: The saree must be unused, in original intact folding, with all tags and bills attached.
• Important: If the saree folding is disturbed or broken, the item is not eligible for color or quality-based exchange.

3. Shipping & Logistics

• Domestic Returns: The package must reach our warehouse within 5 days of delivery.
• Shipping Cost: Customers pay the return shipping. However, we will provide a Voucher Code for the shipping amount to be used on your next order.
• Prime Members: We provide free return pickup service.
• Exchange Fee: First-time shipping is free. For subsequent exchanges, a shipping fee of ₹100 applies.

4. Refunds & Disputes

• Damaged/Wrong Product: Full refunds are available if the item is damaged or the wrong color/product was sent (video required).
• Processing: Refunds are issued within 7 days after we receive and inspect the product.
• Final Sale: Products purchased during a "Sale" or at "Offered Prices" must reach us within 7 days to be eligible for any action.

5. Special COD Policy

Due to high RTO (Return to Origin) rates, COD orders require a ₹100 advance payment via WhatsApp confirmation. This amount is adjusted against your final bill. This ensures we prioritize genuine buyers.

• ⚡ Express Processing (Prepaid): Orders with online payments are prioritized and dispatched within 24 hours.
• 🚚 Free Shipping: Enjoy Complimentary Shipping all over India on all Prepaid orders.
• ⏱️ Standard Processing (COD): Cash on Delivery (COD) orders are processed and dispatched within 48 hours.
• 📅 Estimated Delivery Timeline:Online Payment Orders: 2 to 5 Working Days.COD Orders: 4 to 7 Working Days.
• 📱 Real-Time Tracking: Your unique Tracking ID will be shared via WhatsApp/Email within 48 hours of dispatch, allowing you to monitor your saree's journey.